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EMA Quality Measure: Redefine Service Quality with Artificial Intelligence
A student studying at a school, a patient going to a hospital to receive a health service, a tourist staying at a hotel or a traveller on a journey... Each of them has similar expectations regarding quality while benefiting from different services in different areas. However, it may not always be easy to meet these expectations. Because measuring the quality of each service can be quite challenging unless it is provided with the right data. This is where EMA QUALITY MEASURE comes into play and redefines service quality with artificial intelligence.
A Revolutionary Approach in Service Quality
Founded in 2016, EMA, with its technology and innovation power, has revealed the biggest need of service organisations in the public and private sectors: Real-time, accurate and reliable measurement of service quality. EMA QUALITY MEASURE is a platform that addresses a wide range of sectors from education to health, from accommodation to transport, with a deep understanding of sectoral needs.
From the educational quality of a school to the patient satisfaction of a hospital, the basis of every service is to understand what the user expectations are. EMA QUALITY MEASURE accurately measures these expectations by analysing the dynamics of each sector and offers continuous improvement opportunities.
Data Driven Strategies, Real-Time Results
EMA QUALITY MEASURE not only initiates the data collection process, but also analyses this data with artificial intelligence algorithms and offers a 99.9% reliability rate. It collects customer and user feedback using different tools such as SMS, CATI (computer-assisted telephone surveys), e-mail and performs personalised analyses suitable for each sector.
The success of the service provided by an educational institution or hospital is based on student or patient satisfaction. EMA not only collects this data, but also provides the most accurate insights that organisations need, enabling managers and decision makers to create the right strategies. This process ensures reliable and accurate results at all levels.
Better Decisions, More Efficient Processes
As a result, EMA QUALITY MEASURE not only measures service quality, but also enables organisations to optimise costs and maximise user experience. It is now much easier to understand the quality of service in every aspect, improve operational processes and make strategic decisions.
Shape the Future Today: Measure quality, increase efficiency and build the service standards of the future today. With EMA QUALITY MEASURE, you not only measure your service, but also pave the way to sustainable success.
